ALTE · Alternative Technologies
Subscription, Trial & Cancellation Policy
Self-service SaaS billing rules · British English
| Item | Details |
|---|---|
| Legal entity | ALTE L.L.C-FZ |
| Trade licence / registration | 2649105.01 |
| Licensing authority / free zone | Meydan Free Zone |
| Registered address | Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E. |
| Website | https://alteglobal.ai |
| Support email | support@alteglobal.ai |
| Legal / privacy email | info@alteglobal.ai |
| Effective date | 27 August 2026 |
| Last updated | 27 August 2026 |
1. Purpose
This Policy explains how ALTE self-service trials and subscriptions begin, renew, are billed, may be changed and may be cancelled. It supplements the Terms of Service.
2. Current self-service products and trials
| Product | Trial | Trial scope | Paid entry price |
|---|---|---|---|
| Email Outreach | 7 days | 1 user; 1 workspace; 1 ICP; up to 250 company records; up to 300 live sends during the trial; 1 customer-owned sending mailbox after basic domain/mailbox checks. | From $159/month. |
| ALTE Lead Generation | 7 days | The plan you select at checkout, with finished records capped at 100 during the trial; target profiles, approved public sources, source links, deduplication, relevance notes and export work as they do on that plan. | From $159/month. |
| AI Lead Qualification | 7-day sandbox | Up to 25 test conversations; 1 demo funnel; basic knowledge base and qualification logic; no production CRM write, no live customer messages and no automatic $2,000 implementation charge. | $2,000 implementation after separate customer approval, then from $319/month. |
| AI SEO Content Engine | 7 days | 1 project; 1 semantic core; 1 mini content plan; up to 2 full drafts; 1 brand voice; manual export; automatic publishing disabled by default during trial. | From $105/month. |
| Personal AI Business Assistant | 7 days | 1 user; up to 2 approved sources; summaries, tasks, deadlines, reminders, Q&A and daily brief; no shared team memory, SSO or enterprise connectors. | From $32/month. |
Custom AI Systems are sales-led and are not covered by the self-service trial rules unless a written Order says otherwise.
3. Trial eligibility
- A Trial is intended for genuine evaluation by a business customer.
- ALTE may limit one Trial per company, domain, product, payment method or other reasonable anti-abuse indicator.
- ALTE may refuse or terminate a Trial where the account appears fraudulent, abusive, duplicative or intended primarily to extract free data or compute.
- Trial limits form part of the Service and may be enforced technically.
4. Payment method and first charge
For standard self-service products, ALTE may collect a payment method before the Trial begins. The customer is charged $0 for the subscription during the Trial. Before confirmation, checkout must show the selected plan, the exact recurring price, the Trial end date and the first charge date.
If the customer does not cancel before the Trial expires, the selected paid subscription begins automatically and the payment method is charged. ALTE will send reminder notices approximately three days and one day before the scheduled first charge.
5. AI Lead Qualification exception
AI Lead Qualification uses a sandbox Trial. It does not include production CRM writes, live customer communications or production deployment. The $2,000 implementation fee is never automatically charged merely because the sandbox Trial ends. Production implementation requires separate confirmation by the customer. After confirmation, ALTE may charge or invoice the $2,000 implementation fee and the first month of the selected subscription.
6. Automatic renewal
Paid subscriptions renew automatically for the same recurring term shown at checkout unless cancelled before the renewal date. The customer authorises the recurring charge when subscribing.
7. Cancellation
A self-service customer may cancel through the billing portal or another clear cancellation method offered by ALTE. Cancellation during the Trial prevents the first subscription charge. Cancellation during a paid term normally takes effect at the end of that term, and access continues until then, subject to suspension for breach or security reasons.
8. Upgrades and downgrades
Upgrades may take effect immediately and may create a prorated charge or credit. Downgrades normally take effect from the next renewal date. If a downgrade would place current usage above the lower plan’s limits, ALTE may require the customer to reduce usage or wait until the next term.
9. Usage limits and overages
Each plan includes defined limits. ALTE will not impose an undisclosed overage fee. Where a product supports overage billing, the rate must be displayed or separately accepted before the excess usage is billed. Otherwise ALTE may block additional usage or offer an upgrade.
10. Failed payments
If a charge fails, ALTE or Stripe may retry the payment and ask the customer to update the payment method. The operational target is a three-day grace period after the first failed paid charge. ALTE may then suspend new high-cost operations while preserving billing access and reasonable access to existing data.
11. Currency and taxes
All self-service prices and subscription charges are currently displayed and billed in USD. The amount shown at checkout is the final amount charged by ALTE for the applicable billing period. If ALTE’s tax-registration status changes in a way that affects customer-facing pricing, the published pricing and billing terms will be updated before the change is applied. A customer's bank or card issuer may apply its own currency-conversion charge, which is separate from ALTE's price. Customer remains responsible for any taxes or withholdings legally payable by Customer in its own jurisdiction.
12. Enterprise and custom terms
Enterprise plans, custom usage, special security requirements and Custom AI Systems may be governed by an Order Form, statement of work, contract and invoice rather than self-service checkout.
13. Changes to this Policy
ALTE may update this Policy prospectively. Material changes affecting active customers will be notified where required. The current policy and effective date will remain available on the website.