ALTE · Alternative Technologies

Refund Policy

B2B subscriptions and implementation fees · British English

1. General approach

This Refund Policy applies to ALTE’s business customers and must be read with the Terms of Service and the Subscription, Trial & Cancellation Policy. Self-service plans start with a 7-day trial: a payment method is collected before the trial starts, $0 is charged during it, and cancelling before it ends means no first subscription charge is taken and there is nothing to refund. Nothing in this Policy excludes any refund or remedy that cannot lawfully be excluded.

2. Trials

No subscription fee is charged during an eligible Trial. The customer may cancel at any time before the Trial ends, and no first subscription charge will be made. If a charge is taken after a cancellation made before the Trial ended, ALTE will refund it in full, without further conditions.

3. Monthly subscriptions

Subscription fees are charged for access during the applicable billing period. Once a paid billing period has started, fees are generally non-refundable and cancellation normally takes effect at the end of the paid period. A customer retains access through the end of that period unless the account is suspended for breach, security or unlawful activity.

4. When ALTE will consider a refund or credit

• A duplicate or clearly erroneous charge.
• A charge made after a valid cancellation that should have prevented the charge.
• A material billing-system error attributable to ALTE.
• A prolonged inability to provide the paid Service caused by ALTE, where a service credit, extension or proportionate refund is a reasonable remedy.
• Any refund required by mandatory applicable law.

5. AI Lead Qualification implementation fee

The $2,000 implementation fee is charged only after the customer separately approves production deployment. Implementation work is treated as begun when ALTE confirms in writing that the kick-off has taken place. If the customer cancels before that confirmation, ALTE will refund the implementation fee in full, less any non-recoverable third-party cost expressly approved by the customer in advance. Once implementation work has begun, the fee is non-refundable, except where ALTE materially fails to deliver the agreed implementation and does not cure the failure within 30 days of written notice.

6. Custom AI Systems

Pilot, implementation and custom development refunds are governed by the signed proposal, statement of work or contract for that project. This website Refund Policy does not replace project-specific milestone and termination terms.

7. How to request a refund

1. Email support@alteglobal.ai with the company name, account email, invoice or payment reference and reason for the request.
2. Provide any supporting evidence reasonably requested to verify the billing issue.
3. ALTE will acknowledge the request within 2 business days and give a decision within 5 business days, and may offer a correction, credit, extension or refund depending on the circumstances. Approved refunds are issued within 5 business days of the decision.
4. Approved card refunds are returned to the original payment method. Bank processing times are outside ALTE’s control.

8. Chargebacks

Customers should contact ALTE before initiating a chargeback so that billing issues can be resolved promptly. This does not limit any non-waivable right to dispute a payment.